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Privacy Policy

As a guest of The Aerial BVI, Buck Island and Elevate Island Management, you acknowledge and agree to this Privacy Policy by using this site or completing a purchase.

Who We Are

Our website address is: https://aerialbvi.com.

Information We Collect

We may collect personal information when you interact with our website, including when you make a reservation, submit a form, leave a comment, or sign up for communications. This information may include your name, email address, phone number, billing address, shipping address, IP address, and browser information.

We collect this information to process bookings, provide customer service, improve our website and services, and communicate with you about reservations or services you have requested.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, along with the visitor's IP address and browser user agent string to help detect spam.

An anonymized string created from your email address may be provided to the Gravatar service to see if you are using it. The Gravatar privacy policy is available at https://automattic.com/privacy/.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images on the site.

Cookies

Our website uses cookies to enhance your browsing experience and improve website functionality. Cookies may store information such as login preferences, recently viewed items, and shopping cart contents.

You can configure your browser to refuse cookies, but some website features may not function properly.

Embedded Content From Other Websites

Articles on this site may include embedded content such as videos or images. Embedded content from other websites behaves in the same way as if the visitor has visited the other website directly. These websites may collect data about you, use cookies, or monitor your interaction with that content.

How We Use Your Information

We use the information collected for purposes including:

  • Processing reservations or purchases

  • Providing customer support

  • Responding to inquiries or requests

  • Improving our services and website functionality

  • Sending marketing communications if you choose to receive them

  • Complying with legal or regulatory requirements

SMS Communications and Mobile Information

If you choose to opt in to receive SMS or text message communications from The Aerial BVI, we may collect your mobile phone number and related information necessary to provide messaging services.

Your mobile information will only be used to send messages related to your reservations, customer service communications, or marketing messages if you have opted in to receive them.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

Message frequency may vary. Standard message and data rates may apply.

If you wish to stop receiving SMS communications from us, you can opt out at any time by replying STOP to any message you receive.

How Long We Retain Your Data

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

For example, order information may be retained for up to three years for tax and accounting purposes.

Who Has Access To Your Data

Members of our team may have access to the information you provide in order to fulfill orders, process reservations, provide customer service, and maintain website operations.

Who We Share Your Data With

We do not sell or rent personal information to third parties.

We may share limited information with service providers that assist us in operating our website or delivering services, such as payment processors or messaging providers. These providers only receive the information necessary to perform their services.

If you request a password reset, your IP address will be included in the reset email.

Payments

We accept payments through Stripe. When processing payments, certain data will be shared with Stripe, including information necessary to complete the transaction such as billing details and purchase total.

You can review Stripe’s privacy policy at https://stripe.com/privacy.

Your Rights

If you have an account on this site or have left comments, you may request a copy of the personal data we hold about you or request that we erase your personal data, subject to legal or administrative requirements.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, you may contact us through the contact information provided on our website.