Last updated: July 13, 2026

This Privacy Policy explains how The Aerial, BVI collects, uses, and protects your personal information when you visit aerialbvi.com, make a reservation, or communicate with us.

By using this website or making a booking, you agree to the practices described here.

 

Who We Are

 

The Aerial, BVI is operated by Elevate Island Management, Buck Island, British Virgin Islands.

Our website is aerialbvi.com. Our booking engine is hosted at reservations.aerialbvi.com by Aven Hospitality.

For any questions about this policy or your personal information, contact us at reservations@aerialbvi.com.

 

Information We Collect

 

Information you give us directly

• Name, email address, phone number, and postal address
• Reservation details, including dates, guest names, and party size
• Dietary requirements, accessibility needs, and health information you choose to share so we can prepare for your stay
• Payment and billing information
• Messages you send us by email, form, WhatsApp, or SMS
• Marketing preferences

 

Information we collect automatically

• IP address, browser type, device type, and operating system
• Pages viewed, time on site, and how you arrived at our website
• Cookie and similar identifiers

 

A note on sensitive information. Dietary and health details you share with us are used only to prepare for your stay and are shared internally only with the team members who need them, such as our chefs and wellness team. We do not use this information for marketing.

 

How We Use Your Information

 

• To take and manage your reservation
• To prepare for your stay, including menus, transfers, and activities
• To answer your questions and provide guest service
• To send marketing communications, where you have chosen to receive them
• To understand how our website is used and improve it
• To measure the effectiveness of our advertising
• To meet legal, tax, and accounting obligations

 

 

Cookies and Tracking

We use cookies and similar technologies to operate the website, understand how it is used, and measure our advertising.

The tools we use:

Some of these tools share information with the providers named, including Meta and Google, who may use it for their own advertising purposes.

You can control cookies through your browser settings. Blocking cookies may affect how parts of the website work.

 

Marketing Communications

If you opt in, we may send you email or SMS about The Aerial, BVI, including offers, events, and news.

You can unsubscribe at any time using the link in any email, or by replying STOP to any SMS. You can also email reservations@aerialbvi.com.

SMS specifically. If you opt in to SMS, we collect your mobile number to send reservation, service, and, where you have agreed, marketing messages. Message frequency varies. Standard message and data rates may apply. Your mobile number and SMS consent are never shared with third parties for their own marketing.

 

 

Who We Share Your Information With

We do not sell your personal information for money.

We share information with:

• Service providers who help us operate, including our booking engine (Aven), our CRM and email platform (HubSpot), our website host, and our payment processor
• Advertising and analytics providers, including Google and Meta, who receive website activity data through the tools listed above and may use it for their own purposes
• Authorities, where we are legally required to do so

 

 

International Transfers

We are based in the British Virgin Islands. Our service providers are located in the United States and elsewhere. If you are in the UK or the European Economic Area, this means your information will be transferred outside your home country, and the protections may differ from those under UK or EU law.

 

Your Rights

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete your information
• Object to or restrict how we use your information
• Withdraw consent to marketing at any time
• Ask us not to sell or share your information for advertising

To exercise any of these, email reservations@aerialbvi.com. We will respond within the time required by applicable law.

 

How Long We Keep Your Information

 

We keep personal information only as long as we need it.

• Reservation and financial records: retained as required for tax and accounting purposes, typically [X] years
• Marketing contacts: retained until you unsubscribe
• Website analytics: retained per the settings of the tools listed above

 

Security

We take reasonable steps to protect your information. No website or system is completely secure, and we cannot guarantee absolute security.

Payment card details are processed by our payment provider and are not stored on our website.

 

Children

Our website is not directed at children under 13, and we do not knowingly collect their information through it. Where children are travelling as part of a booking, we collect only what we need from the booking adult in order to host them.

 

Changes to This Policy

We may update this policy. The date at the top shows when it was last changed.

 

Contact

Questions about this policy or your personal information:

Email: reservations@aerialbvi.com Phone: +1 (615) 961-7266 Post: The Aerial, BVI, Buck Island, British Virgin Islands